Cookie Notice
This notice explains how Reserva uses cookies and similar technologies, including local storage, session storage, scripts, and third-party features. It describes what each technology does, who provides it, how long it lasts, and how you can control optional uses.
Effective date: 29 July 2026
Legal details pending approval
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Privacy contact: {{PRIVACY_CONTACT_EMAIL}}
Reserva determines the purpose of Reserva platform analytics and public-booking journey analytics. Salons remain responsible for their client, appointment, treatment, and salon-policy processing as described in the Privacy Notice and applicable agreements.
You may accept, reject, or make a granular choice. You can withdraw permission at any time through Privacy choices. Rejection and acceptance are remembered for the same six-month period. Removing the privacy-choice cookie through your browser will cause Reserva to ask again, with optional technologies off in the meantime.
Purposes
Essential and requested preference technologies are not switched off by rejecting optional analytics.
| Technology | Purpose and provider | Data and location | Duration | Control |
|---|---|---|---|---|
Essential service technologiesCookies and browser storage | essentialReservaKeeps the service secure and supports sign-in, requested tasks, privacy choices, and account features. | Security, session, account, privacy-choice, and short-lived service informationReserva website and application | For the session or task, or for a limited period where needed to keep the service secure and remember your choice | Always active where needed to provide the service; cleared automatically, on sign-out, or through browser controls as applicable |
Service preferencesCookies and browser storage | preferencesReservaRemembers choices you make so the service appears and works as requested. | Selected service and appearance preferencesReserva website and application | Until changed, no longer needed, or browser storage is cleared | Used when you choose a preference; change the relevant setting or clear it through browser controls |
Optional service analyticsBrowser storage and server events | analyticsReservaHelps us understand visits and booking journeys so we can improve the service. It is not used for advertising or cross-site tracking. | Service interactions, referral and browser information, and a temporary random journey identifier; no raw IP address in analytics eventsReserva public-booking journeys and servers | Linkable journey information for up to 30 days; aggregate reporting for up to 13 months | Off unless allowed; turning analytics off stops future collection and removes associated linkable journey information |
Requested payment featuresThird-party feature storage | essentialStripeSupports payment, card, billing, and account-connection features only when you request them.Provider notice | Provider-controlled payment, fraud-prevention, and session informationStripe-hosted feature flows | Controlled by Stripe | Not loaded globally; available only in a requested payment-related flow |
Requested messaging connectionThird-party feature storage | essentialMetaSupports the WhatsApp business connection only when an account owner requests it.Provider notice | Provider-controlled connection and session informationMeta-hosted connection flow | Controlled by Meta | Not loaded globally; available only in the requested connection flow |
Public-booking analytics is optional. When allowed, it may record page and feature interactions, referral information, browser details, and a temporary random journey identifier. It is not used to authorise advertising or cross-site tracking, and Reserva does not store raw IP addresses in the analytics event table.
Linkable raw journey events are retained for no more than 30 days. Aggregate reporting may be retained for up to 13 months. Turning analytics off stops future collection, removes the known browser journey key, and deletes linkable events associated with the withdrawn privacy record.
Transactional booking, payment, fraud-prevention, salon policy, and customer-support records are separate from optional analytics and continue to operate when analytics is rejected.
Stripe payment and card features and Meta's WhatsApp business connection are loaded only when you ask to use the relevant feature. They are not loaded globally by the privacy-choice component. Provider-controlled storage may apply within those requested flows.
If Reserva later adds Google Analytics, Google Ads, or another optional provider, it will update this notice, create the appropriate separate purpose, and request a fresh choice before that provider loads.
Most browsers let you inspect or delete cookies, local storage, and site data. Browser deletion may sign you out, reset requested preferences, or remove work-in-progress state. Rejecting analytics within Reserva does not remove essential technologies, because they are needed for the service or feature you requested.
For privacy questions or an erasure request, contact {{PRIVACY_CONTACT_EMAIL}}. Material changes to purposes, providers, or this policy version will cause optional technologies to remain off until a fresh choice is made.